No. We want to do business with you in whatever way makes you feel most comfortable. We take care of many of our clients on a “Break/Fix” or Time and Materials basis. While it’s not necessary, most of our clients do transition from a la carte services to customized contract arrangements over time because it is easier and more cost effective for them.

We want to get your IT issue resolved as soon as possible. That’s why we don’t ask our customers to fill out work tickets or request assistance through a client portal. Just pick up the phone or drop us a regular email.

We track our messages and email carefully. We respond to you promptly, figure out the fix, and keep in touch with you every step of the way. We use a database to track our progress to make sure your service call stays on the rails from the moment we receive it to its satisfactory conclusion.